GDPR and Data Protection
When you place an order on our website you are agreeing that we can process the data you provide in order to fulfill your order. We hold this data on our website for the purposes of processing your order only. We do not share this data with any third party nor send this data outside the EU/EEA. We hold customer records for a minimum of six years in order that we can satisify the requirements of the UK tax authorities. We will on your request send you screenshots of the data we hold about you or your school. This will be a list of past orders and payments. There is a charge of £10.00 + VAT for the costs involved in complying with such requests.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site, but parts of the site will not work.
1. Collected Information
Data can be collected and processed during the operations of our website. The following are ways we may perform these actions:
1.1 Data regarding your visit(s) to our website and any resources used are collected. The following is included and not limited to: location data, weblogs, traffic data, and any other communication information.
1.2 Any forms you filled out on our site allows us to collect data such as registering for information or when you complete a purchase.
1.3 If for any reason you communicate with our personnel or site we may collect information.
1.4 No Card details or financial data other than the record of the amount of your purchases are stored on this site. In order that you can pay securely online we have appointed PayPal as our card processing agent. If you have any difficulty with online payments via PayPal please do notify us. If a mistake occurs in processing any payment we will assist you to put this matter right. In most cases we will advise you contact PayPal direct as they will only talk to the account holder.
1.5 Orders that are invoiced are processed in-house and on machines located on our premises. We do not shre this data off-site and the staff processing your order are aware of their responsibilities under the Data Protection Act and GDPR.
2. Cookie Usage
Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site. No personal details will be shared that could identify you.
We may assemble information about your common internet use with a cookie file. When used, the cookies are downloaded to your computer automatically. The cookie is stored on the hard drive, with transferred information. The data sought by the cookie helps us improve our website and any service offered to you.
Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies. Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.
Our advertisers may download cookies to which we have no control. If used, these cookies are downloaded by clicking on an advertisement found on our website.
3. Our Use of Your Information
Information stored or collected regarding you helps us improve and offer services you need. The following list contains how we might use your data:
3.1 Any request you make of our site or personnel allows us to use information you provided us with, relating to the products or services we have. We may also send information on products or services you may be interested in, as long as consent has been received.
3.2 Contract Commitments: To meet any Commitment we make to you.
3.3 Changes or Improvements made to the site can warrant use of your information, with regard to notification of such changes.
3.4 An existing customer may be contacted regarding products and services related to any item of previous sale you made on our site.
3.5 We do not use data or allow third parties to use your data or information. We will contact you and ask for your consent sould we need to vary this condition.
3.6 Any new customer can only be contacted by us. We will only send communications you have consented to.
3.7 None of the information collected about you will be processed by identifiable characteristics, such as gender, age, race, etc.
4. Personal Data Storage
4.1 Locations outside the European Economic Area are not used for transferring or storing any data we collect about you.
4.2 Information we are provided with will be stored on secure servers. Transaction data is encrypted for your safety.
4.3 You should understand data via online transmission is not completely secure. We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable you may be given access to sections of our site that require a password. You are responsible for the passwords safety and confidentiality.
5. Information Disclosure
5.1 At times we may disclose personal information.
5.2 Third Party disclosure may occur for the following reasons:
5.2.1 Selling any or all of our business to a third party may result in sharing your information.
5.2.2 At any time when we are legally required to we may disclose information about you and your visits to our sites.
5.2.3 To prevent fraud and help in fraud protection in order to reduce credit risk, we may disclose information.
6. Third Party Links
There are no third party links on our site. The only businesses, in addition to the staff at SEN Books, that can see data on our site are our web-developer and web hosting company, Edoru and PayPal. Our liability covers us only on our site.
7. Information Accessibility
We can supply you with copies of the data we collect about you, as per The Data Protection Act 1998. This Act provides you with access to any information we may hold on you. There is a charge of £10.00 for a copy of the data we hold about you. The fee covers our costs for processing your request and getting the data to you. Please use the contact details below to formulate your data access request.
8. Contacting Us